|
|
 |
 |
frequently
asked questions - general questions
|
General Questions:
- How
can I tell how many visits my web site gets?
- Do
you offer web page design services?
- Can
I upgrade my account?
- Do
you maintain backups of my data?
- Can
I access my domain without the "www" in front?
- What
Operating System and Server Software is being used?
- What
is the cost for additional logins?
- Are
third level domain names available?
- Can
I point additional domains to the same main page as my
current domain?
- Can
I host domains in the sub-directory of my main account?
- Can
I subdivide my space and resell it?
- Do
you offer Technical Support?
- How
long does it take to set-up a new account?
- Can
I use my account for commercial purposes?
- Will
I have unlimited access to my site for updates?
- How
do I transfer files to my web site?
Answers:
|
1.
How can I tell how many visits my web site gets? |
|
| 3xDHosting
offers an extensive statistics application with all
web site hosting Standard and Premium packages. It
provides you with statistics on what pages your users
visited and when. It even captures what browser was
being used and how the visitors found you, whether
through a search engine or a web site link |
|
2.
Do you offer web page design services?
|
TOP»
|
| Absolutely!
One of the core pieces of our business is web site
design and development. We offer Web Site design,
Flash design, Logo design and custom programming.
Please visit Studio3xD.com
for more information. |
|
3.
Can I upgrade my account?
|
TOP»
|
| Yes. You
can upgrade your account at any time. |
|
4.
Do you maintain backups of my data?
|
TOP»
|
Yes. We
backup your web directory daily on redundant hard
drives installed on each of our hosting servers.
|
|
5.
Can I access my domain without the "www" in front?
|
TOP»
|
Yes. You will be able to access your domain address
with or without the "www" in front of the domain name.
Example: [http://www.your-name.com] or [http://your-name.com]
is acceptable, whichever you prefer. |
|
6.
What Operating System and Server Software is being
used?
|
TOP»
|
All our
systems run a customized version of Windows 2000 and 2003 Server,
using IIS Web Server.
|
|
7.
What is the cost for additional logins?
|
TOP»
|
Additional
FTP users can be added for an additional $1.00 per
month for each login. These logins can be customized
to point to specific folders and be customized for
different security levels.
|
|
8.
Are third level domain names available?
|
TOP»
|
Yes. We
can give you a third level domain name such as anyname.yourdomain.com.
The biggest advantage here is that registration is
not needed, therefore there are no registration fees
involved.
|
|
9.
Can I point additional domains to the same main page
as my current domain?
|
TOP»
|
Yes. We
can mirror your main web pages and mail system for
a one time $30.00 set-up fee for each additional domain.
This is a great way to expand the marketing of your
present business.
|
|
10.
Can I host domains in the sub-directory of my main
account?
|
TOP»
|
|
11.
Can I subdivide my space and resell it?
|
TOP»
|
Yes. We
allow you to create sub-directories, which you can
use to offer friends or clients disk space under your
main account. You can also request additional FTP
Accounts with limited access to a specific directory
for a additional $1.00 /monthly charge per login.
|
|
12.
Do you offer Technical Support?
|
TOP»
|
Yes. We
provide you with 24/7 email support by our Support
Staff as well as Free Technical Phone support for
Premium Web Hosting subscribers.
|
|
13.
How long does it take to set-up a new account?
|
TOP»
|
New accounts
are set-up within 24 hours from the time we receive
your order. Once your account is set-up, you will
be emailed your Account Login information (User ID,
Password & FTP hostname). You can immediately
start uploading files to your new web site. Domain
account users will be given a temporary URL to access
their site via the web prior to the completion of
either domain registration or domain modification.
|
|
14.
Can I use my account for commercial purposes?
|
TOP»
|
Yes. You
can use your account for commercial purposes. The
World Wide Web has become the most efficient and cost-effective
means of making information, products and services
available to the users of the Internet community,
and we provide our customers the necessary tools to
develop a successful Internet business.
|
|
15.
Will I have unlimited access to my site for updates?
|
TOP»
|
Yes. You
have unlimited access via FTP 24 hours a day 365 days
a year. As such, you can create and maintain your
web pages on your own computer and upload files to
your web site at your leisure.
|
|
16.
How do I transfer files to my web site?
|
TOP»
|
Files
must be transferred to the web server via File Transport
Protocol (FTP). Once you have signed up with 3XDHosting
and are ready to transfer your files, you can log
into the "Members" area for explicit instructions
on how to transfer files to our servers. Don't worry,
it's easy and we help you every step of the way.
|
|
|
|
|
 |
 |
